Frequently Asked Questions
For more information or for any questions not listed, please call MDLIVE at 1-800-400-6354
General Information
- With MDLIVE, you can access board-certified doctors and mental health professionals by phone or video. MDLIVE is a convenient and affordable option for non-emergency medical conditions, preventive wellness screenings, and behavioral health services. MDLIVE doctors are available 24/7/365 to diagnose and treat urgent care needs and can have a prescription sent directly to your pharmacy, if appropriate. It is recommended that patients verify their in-network pharmacy benefits prior to the consultation. Appointments must be scheduled for virtual wellness screenings, routine care, and behavioral care visits.
- MDLIVE is available anywhere in the United States and Puerto Rico.* Your MDLIVE doctor will be licensed in the state where you are located at the time of your visit.
*In New Mexico and the District of Columbia:
- Urgent Care: visits must be completed via video.
- Primary Care: an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone or video.
- Behavioral Health: Therapy visits may use video or phone based on the provider's clinical judgment; Psychiatry visits require video for the initial visit but may use video or phone for subsequent visits. - All MDLIVE doctors are U.S. board-certified and specially trained to deliver care virtually to treat a wide range of patients and conditions. MDLIVE doctors have an average of 15 years of exper